Skyhigh Fragrance: Terms and Conditions

Welcome to Skyhigh Fragrance! By accessing and using our website, www.skyhighfragrance.com: https://www.skyhighfragrance.com, and purchasing our products, you agree to be bound by these Terms and Conditions (“Terms”). Please review them carefully before placing your order.

1. Orders and Payments:

  • All orders placed on our website are subject to availability and confirmation of payment.
  • We accept Visa, Mastercard, and Mobile Money payments through secure gateways. Your final order confirmation will reflect the transaction amount.
  • You agree to provide accurate and complete shipping information to receive your order.
  • Delivery charges will be displayed at checkout and are based on your selected shipping method and location.

2. Returns and Refunds:

  • We offer a 7-day return policy for unopened and unused products in their original packaging. Items damaged in transit or due to customer negligence are not eligible for return.
  • To initiate a return, please contact us through our website form or email within 7 days of receiving your order.
  • Upon approval, you will receive a return authorization number and instructions for safe return delivery.
  • Shipping charges for returned items are the responsibility of the customer. Refunds will be processed within 10 business days of receiving the returned item and confirming its condition.

3. Product Information:

  • We strive to provide accurate and up-to-date information about our products on our website. However, slight variations in fragrance notes, packaging, or product descriptions may occur from time to time.
  • We recommend performing a patch test before applying any new fragrance to your skin. If you experience any allergic reactions, discontinue use immediately and consult a physician.

4. Intellectual Property:

  • All content, including text, graphics, logos, trademarks, and service marks displayed on our website are the property of Skyhigh Fragrance or its licensors. You may not modify, copy, distribute, or commercially exploit any content without our express written permission.

5. Disclaimer and Limitations of Liability:

  • We use reasonable efforts to maintain the accuracy and availability of our website and products. However, we cannot guarantee uninterrupted access or error-free performance.
  • We will not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages.

6. Governing Law and Dispute Resolution:

  • These Terms will be governed by and construed in accordance with the laws of Ghana.
  • Any dispute arising out of or relating to these Terms will be resolved through friendly negotiation, failing which, it will be referred to binding arbitration in accordance with the rules of the Ghana Arbitration Centre.

7. Force Majeure:

  • We shall not be liable for any delay or failure to perform our obligations under these Terms due to any cause beyond our reasonable control, including acts of God, natural disasters, strikes, government regulations, or technological failures.

8. Amendments:

  • We reserve the right to amend these Terms at any time by posting the amended Terms on our website. Your continued use of our website after the posting of amended Terms constitutes your acceptance of the amended Terms.

9. Contact Us:

  • If you have any questions about these Terms, please contact us through our website form or email at [insert email address].

Thank you for choosing Skyhigh Fragrance! We hope you enjoy your shopping experience with us.

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